Mastercard 4831: Disputed Amount / Transaction Amount Differs
Processing ErrorsDefense: MixedMATCH relevance: Low
Issuer filing window
120 days from transaction date
Merchant response window
45 days
Amount cleared differs from the amount the cardholder agreed to pay or from the amount authorized.
Compelling evidence for 4831
- Authorization record
- Itemized invoice / receipt
- Cardholder agreement to the cleared amount
Mastercard 4831 questions.
How long do I have to respond to a Mastercard 4831 chargeback?
45 days from notification. Missing the response window normally forfeits the dispute, whatever the merits of your case.
How long can the issuer wait before filing 4831?
The issuer filing window for 4831 is 120 days from transaction date.
How hard is 4831 to defend?
Defense difficulty for this code is rated Mixed in our catalogue. The evidence list above is what the schemes accept for this code.
Related codes