Visa 12.6.2: Paid by Other Means
Processing ErrorsDefense: MixedMATCH relevance: Low
Issuer filing window
120 days from transaction date
Merchant response window
30 days
Cardholder claims they paid for the same transaction by another method (cash, another card, bank transfer) and was double-charged.
Compelling evidence for 12.6.2
- Original card receipt
- Documentation that the alternate payment was for a different transaction or was reversed
Visa 12.6.2 questions.
How long do I have to respond to a Visa 12.6.2 chargeback?
30 days from notification. Missing the response window normally forfeits the dispute, whatever the merits of your case.
How long can the issuer wait before filing 12.6.2?
The issuer filing window for 12.6.2 is 120 days from transaction date.
How hard is 12.6.2 to defend?
Defense difficulty for this code is rated Mixed in our catalogue. The evidence list above is what the schemes accept for this code.
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