Visa 13.3: Not as Described or Defective Merchandise / Services
Cardholder DisputesDefense: MixedMATCH relevance: Low
Issuer filing window
120 days from receipt date
Merchant response window
30 days
Cardholder claims the goods or services received were not as described or were defective.
Compelling evidence for 13.3
- Product description as advertised
- Photos of product as shipped
- Quality control records
- Cardholder communication
- Return policy and any return attempts
- Independent inspection where applicable
Visa 13.3 questions.
How long do I have to respond to a Visa 13.3 chargeback?
30 days from notification. Missing the response window normally forfeits the dispute, whatever the merits of your case.
How long can the issuer wait before filing 13.3?
The issuer filing window for 13.3 is 120 days from receipt date.
How hard is 13.3 to defend?
Defense difficulty for this code is rated Mixed in our catalogue. The evidence list above is what the schemes accept for this code.
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