Visa 13.8: Original Credit Transaction Not Accepted
Cardholder DisputesDefense: WeakMATCH relevance: Low
Issuer filing window
120 days from transaction date
Merchant response window
30 days
Visa Direct / Original Credit Transaction was not accepted by the receiving cardholder's account. Specific to push-payment merchants.
Compelling evidence for 13.8
- OCT authorization and clearing log
- Documentation of receiving account validation
Visa 13.8 questions.
How long do I have to respond to a Visa 13.8 chargeback?
30 days from notification. Missing the response window normally forfeits the dispute, whatever the merits of your case.
How long can the issuer wait before filing 13.8?
The issuer filing window for 13.8 is 120 days from transaction date.
How hard is 13.8 to defend?
Defense difficulty for this code is rated Weak in our catalogue. The evidence list above is what the schemes accept for this code.
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