Visa 13.7: Cancelled Merchandise / Services
Cardholder DisputesDefense: MixedMATCH relevance: Low
Issuer filing window
120 days from cancellation
Merchant response window
30 days
Cardholder cancelled a one-time purchase before delivery / service and was not refunded.
Compelling evidence for 13.7
- Cancellation policy disclosure
- Cardholder cancellation log
- Refund record
- Documentation of any non-refundable terms accepted at purchase
Visa 13.7 questions.
How long do I have to respond to a Visa 13.7 chargeback?
30 days from notification. Missing the response window normally forfeits the dispute, whatever the merits of your case.
How long can the issuer wait before filing 13.7?
The issuer filing window for 13.7 is 120 days from cancellation.
How hard is 13.7 to defend?
Defense difficulty for this code is rated Mixed in our catalogue. The evidence list above is what the schemes accept for this code.
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