Visa 13.4: Counterfeit Merchandise
Cardholder DisputesDefense: MixedMATCH relevance: Moderate
Issuer filing window
120 days from receipt date
Merchant response window
30 days
Cardholder claims goods received are counterfeit (fake branded items, replica products).
Compelling evidence for 13.4
- Authenticity certificate from manufacturer
- Sourcing documentation
- Authorized reseller agreement
- Product photos with hologram / serial numbers
Visa 13.4 questions.
How long do I have to respond to a Visa 13.4 chargeback?
30 days from notification. Missing the response window normally forfeits the dispute, whatever the merits of your case.
How long can the issuer wait before filing 13.4?
The issuer filing window for 13.4 is 120 days from receipt date.
How hard is 13.4 to defend?
Defense difficulty for this code is rated Mixed in our catalogue. The evidence list above is what the schemes accept for this code.
Related codes
Other Visa cardholder disputes codes.
13.1 · Merchandise / Services Not Received13.2 · Cancelled Recurring Transaction13.3 · Not as Described or Defective Mercha…13.5 · Misrepresentation13.6 · Credit Not Processed13.7 · Cancelled Merchandise / Services13.8 · Original Credit Transaction Not Acce…13.9 · Non-Receipt of Cash or Load Transact…