Mastercard 4841: Cancelled Recurring Transaction
Cardholder DisputesDefense: MixedMATCH relevance: Low
Issuer filing window
120 days from cancellation
Merchant response window
45 days
Cardholder claims a recurring transaction was billed after cancellation. Mastercard equivalent of Visa 13.2.
Playbook note: Mastercard subscription rules (free-trial, cancellation UX, re-consent) are strict, same defense playbook as Visa 13.2.
Compelling evidence for 4841
- Cancellation policy disclosed at signup
- Cancellation request log
- Confirmation that no cancellation was received before billing
- Recurring billing consent record
Mastercard 4841 questions.
How long do I have to respond to a Mastercard 4841 chargeback?
45 days from notification. Missing the response window normally forfeits the dispute, whatever the merits of your case.
How long can the issuer wait before filing 4841?
The issuer filing window for 4841 is 120 days from cancellation.
How hard is 4841 to defend?
Defense difficulty for this code is rated Mixed in our catalogue. Mastercard subscription rules (free-trial, cancellation UX, re-consent) are strict, same defense playbook as Visa 13.2.
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