Mastercard 4859: Service Not Rendered
Cardholder DisputesDefense: StrongMATCH relevance: Low
Issuer filing window
120 days from expected service date
Merchant response window
45 days
Variant of 4855 covering services specifically (vs. goods). Cardholder claims they paid for a service that was not delivered.
Compelling evidence for 4859
- Service-delivery records
- Booking and confirmation evidence
- Cardholder communication
Mastercard 4859 questions.
How long do I have to respond to a Mastercard 4859 chargeback?
45 days from notification. Missing the response window normally forfeits the dispute, whatever the merits of your case.
How long can the issuer wait before filing 4859?
The issuer filing window for 4859 is 120 days from expected service date.
How hard is 4859 to defend?
Defense difficulty for this code is rated Strong in our catalogue. The evidence list above is what the schemes accept for this code.
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