Mastercard 4855: Goods or Services Not Provided
Cardholder DisputesDefense: StrongMATCH relevance: Low
Issuer filing window
120 days from expected delivery / service date (up to 540 days)
Merchant response window
45 days
Cardholder claims goods or services paid for were not delivered. Mastercard's specific code for non-delivery; Mastercard equivalent of Visa 13.1.
Compelling evidence for 4855
- Tracking and delivery confirmation
- Recipient signature
- Service-completion records
- Login / access logs for digital goods
- Customer communication confirming delivery
Mastercard 4855 questions.
How long do I have to respond to a Mastercard 4855 chargeback?
45 days from notification. Missing the response window normally forfeits the dispute, whatever the merits of your case.
How long can the issuer wait before filing 4855?
The issuer filing window for 4855 is 120 days from expected delivery / service date (up to 540 days).
How hard is 4855 to defend?
Defense difficulty for this code is rated Strong in our catalogue. The evidence list above is what the schemes accept for this code.
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