Mastercard 4860: Credit Not Processed
Cardholder DisputesDefense: MixedMATCH relevance: Low
Issuer filing window
120 days from credit promised date
Merchant response window
45 days
Cardholder was promised a refund or credit that was not issued.
Compelling evidence for 4860
- Refund processing record
- Refund policy disclosure
- Cardholder communication
- Bank record confirming credit was issued
Mastercard 4860 questions.
How long do I have to respond to a Mastercard 4860 chargeback?
45 days from notification. Missing the response window normally forfeits the dispute, whatever the merits of your case.
How long can the issuer wait before filing 4860?
The issuer filing window for 4860 is 120 days from credit promised date.
How hard is 4860 to defend?
Defense difficulty for this code is rated Mixed in our catalogue. The evidence list above is what the schemes accept for this code.
Related codes